Under the Elevate27 strategy, Ageas has set five key non-financial performance indicators that demonstrate its commitment to sustainability (including ESG ratings and sustainable products), customer satisfaction (cNPS), and employee engagement (eNPS and Gender Diversity).
Over recent years, Ageas has made notable progress in integrating Environmental, Social, and Governance (ESG) considerations into its business operations, with a consistent commitment to transparency. These efforts have been increasingly recognised, leading to significant advancements in the Group’s ESG ratings in 2025, reflected by improved scores across three leading rating agencies including ISS and S&P CSA. Ratings from CDP and MSCI ESG remained stable. Thanks to these improvements, Ageas secured a top quartile ranking with three of the five agencies it engages with, reaching its Elevate27 objective.
With regards to products, Ageas has adopted a unique approach in incorporating sustainability features into its insurance offerings. Over 100 ‘best practices’ are shared within the Group, from green spare parts for car body repairs to ESG investments in savings products. Under Elevate27, the Group has set a target to achieve at least 35% of Gross Written Premium from products specifically designed to stimulate the transition to a more sustainable and inclusive world. In 2025, Ageas has made a strong start toward achieving this ambition, reaching 34% GWP from these products, with balanced contributions across all business lines.
When it comes to customers, Ageas remains committed to delivering outstanding customer service and therefore annually benchmarks its Competitive Net Promotor Score (cNPS) against industry peers within local markets. In 2025, 13 Ageas entities were monitoring their cNPS performance. During this first year of Elevate27, most operating entities demonstrated solid progress, 75% of them achieving Above Median performance and 40% attaining a top quartile score.
On the people side, Ageas fosters personal development and a strong sense of belonging, aiming to be a true Great place to Grow. Its employees, through an annual engagement survey, acknowledged the Group’s initiatives with an Employee Net Promoter Score (US-eNPS) of 45.8, placing the Group in the top quartile of benchmark norms. This positive momentum is further reflected in a series of external recognitions, including Top Employer recertification for the Group’s Headquarters, AG and AG Real Estate in Belgium, Ageas UK and Ageas Portugal, as well as Best Place to Work accolades for the Regional Office in Asia, AFLI in India, and Aksigorta and AgeSA in Türkiye. Together, these results highlight Ageas’s ongoing commitment to creating an outstanding workplace experience across its entities.
The Group also continues to place great importance on diversity & belonging and has set a goal of having 40% representation of women in senior and middle management roles. Thanks to continued investments in talent development, internal mobility, and leadership programmes, the Group has already reached 36%, making strong progress toward its target. Ageas continues to take focused action to further progress in this area and to achieve its goal.
