Initiatives emerging from our local companies

At times like these we see the very best of human nature emerge [...] we naturally see the very best of human nature emerge. All of our employees, customers, partners, investors and society are impacted by this pandemic. Never has “Supporter of your life” had more meaning. Therefore I am really proud of the several initiatives emerging from our local companies to give additional support to our stakeholders in these difficult times.

- Bart De Smet


Outpatient care expenses extended to cover postponed non-urgent medical interventions

AG supports volunteer healthcare workers with free health insurance

Catering companies adapting to meal delivery covered by Workmen’s compensation

Ageas donates 200 iPads to rest homes in Belgium through AG

Campaign to draw attention to social problems of loneliness

AG Real Estate gives retailers a 50 percent discount on the commercial rent for the period of the lockdown

Interparking puts parkings at disposal of medical staff and security services

AG & Ageas donate 750,000 euro to support the research efforts of the university KU Leuven to develop a vaccine and treatment for COVID-19

Voucher of 20 EUR offered to clients. At the same time this initiative supports local retailers


Direct customers aged over 70 sent Amazon book vouchers to support 12-week isolation period

National Health Service workers able to access free motor breakdown service for three months

Providing fun content to keep those at home with young children occupied

Amazon book vouchers to customers that work for the National Health Service

Extending single trip travel cover for customers stranded aboard from 30 to 60 days

Introduction of a number of extensions to assist our customers - these are around increased use, changes in occupations. All of these are free of charge. For example: Volunteers helping their community by delivering food or medicines do not need to extend their cover.

Ageas has signed up to commitments from the Association of British Insurers.


Ageas Foundation: SOS Neighbour Movement and Adopt a Grandma/Grandpa, supporting isolated and elderly people.

Free delivery of medicines at home by Médis and Go Far.

Doctor online, a telemedicine service to Médis customers and all employees.

Adapted products, services and campaigns: special conditions for health professionals and for those that deliver food at home

Institutional video with a very short and impactful statement, asking people to stay @home

Partnership with #EntraEmCena movement: online theatre sessions with Teatro Nacional Dona Maria II, a major cultural national partner, targeting different audiences.

Employees of Grupo Ageas Portugal worked remotely from the start, with the company sharing on-line well-being programmes and surprising employees through communication

LaunchMundo Ageas’ : Marketplace of services built to face users daily needs currently focusing on remote services : delivery of medicines, yoga classes, online lessons ranging from music to language sessions, coaching and personal finance advisory online …

Employees are challenged to volunteer for the production of homemade masks

Social Emergency Plan against Hunger and Against Isolation

Donation of computers and televisions to youth institutions to support home study.

Support of Os AMIgos são para as Ocasiões" | ("A friend in need is a friend indeed") to help recruiting volunteers and collecting food and funds to support the most vulnerables in different Portuguese areas.

Participation in APS Solidarity Fund (initial value of 1.5 million euros) to support professionals who, in the exercise of their profession, have tested positive for Covid-19 and, as a result, have died or are seriously ill.

Exclusive Online Concert for Ageas Family – employees, customers, partners.

Partnership with the Portuguese Red Cross in the context of a Covid19 Emergency Response Plan.

Online symptom checker made available on Médis website for everyone.

Cantigas à Janela: volunteers singing or playing an instrument in front of the house of elderly in the fight against isolation and loneliness.


Support package launched to help minimise revenue losses of agencies

Medical support line launched for Agents to support home working

Online training made available for agencies

Digital content provided to customers including tips & tricks, medical support, claims through mobile app


Existing Critical Illness policy extended to cover SARS-CoV-2 diagnosis for a limited period

Free medical cover offered to medical personnel fighting SARS-Cov-2 in Hubei province

Donation of 30,000 masks to hospitals in Italy and Spain

Ageas donated 22,000 masks and 1,800 protective suits to medical staff in Wuhan and Hubei province


Existing customers offered extension to Protection and Savings cover linked to diagnosis of SARS-CoV-2 for a limited period


Existing policyholders receive additional COVID-19 cover through newly launched self-servicing app

Covid-19 protection riders provided to cover diagnosis of, daily hospitalisation and lump sum death benefit from Covid-19


Existing customers Insurance extended to cover diagnosis of, daily hospitalisation and lump sum death benefit from SARS-Cov-2 for a limited period