Reinsurance Claims Operations Officer


Our organisation

Ageas is a listed international insurance Group with a heritage spanning close to 200 years. We offer Retail and Business customers Life and Non-Life insurance products, and we are also engaged in reinsurance activities.

Our customers are at the heart of our business, and our products and services are designed to anticipate, manage, and cover their risks through a wide range of solutions designed for their needs, both today and in the future.

We are one of Europe's larger insurance companies and we are also well represented in Asia. In total, Ageas is on the ground in 13 countries (Belgium, the UK, Portugal, Turkey, China, Malaysia, India, Thailand, Vietnam, Laos, Cambodia, Singapore, and the Philippines) through a combination of wholly owned subsidiaries and long-term partnerships with strong financial institutions and key distributors.

Ageas ranks among the market leaders in the countries in which it operates. Every day, more than 44,000 skilled and committed employees are at the service of nearly 45 million customers. Our Group has at its foundation a set of core values - Care, Dare, Deliver, and Share – representing who we are and how we work. As a “Supporter of your life” we seek to create social and economic value for our customers, employees, partners, investors, and society at large.

Ageas has been re-certified as Top Employer in 2024.

Reinsurance is organized as a Business Unit within ageas SA/NV, the group top holding, on whose balance sheet it now underwrites third-party reinsurance under the trade name Ageas Re. Today, Ageas Re serves both Group and non-Group clients predominantly in EMEA and Asia, specializing in property and casualty treaty reinsurance.

Reinsurance Operations & Projects Department plays a pivotal role in supporting Ageas Re's growth. To strengthen our team; we are looking for a Claims Operations Officer to join our ambitious and dynamic team that is growing rapidly.

Your function

Ageas Re Operations & Projects team is dedicated to overseeing all day-to-day operational aspects of reinsurance, ensuring accurate technical and financial record keeping for both internal and external reinsurance agreements, with a focus on delivering exceptional claims service and maintaining strong client relationships.

Your main responsibilities will be : 

  • Manage and oversee the handling of reinsurance treaty claims, ensuring timely and accurate processing, evaluation, and settlement, both inwards (assumed reinsurance) and outwards (retrocession).

  • Provide expert advice on claims matters, including interpretation of reinsurance treaty terms and conditions.

  • Work closely with underwriters, actuaries, brokers and clients to develop claims strategies that align with business objectives.

  • Conduct thorough analysis of large and complex claims to identify trends, issues, and opportunities for improvement.

  • Foster strong relationships with clients and brokers, ensuring a high level of service and satisfaction.

  • Contribute to the development of best practices and procedures and implementation of claims management including the production of regular and comprehensive claims reports.

Your profile

  • Bachelor's or Master's degree in Finance, Insurance, Law, or equivalent;

  • At least 5 years of experience in property and/or casualty treaty claims management within a reinsurance or insurance environment;

  • Strong knowledge of reinsurance concepts and market practices;

  • Excellent analytical and decision-making skills;

  • Proficient in data analysis and reporting tools;

  • Exceptional communication and interpersonal skills, capable of building positive relationships at all levels.

Our offer

  • The possibility of (maximum 50%) home working;

  • A dynamic, multicultural working environment;

  • An interesting and extensive salary package (including meal vouchers, eco vouchers, hospitalization, disability and group insurance, additional child benefit, mobile allowance and intervention in the internet reimbursement, ...);

  • The possibility to optimize part of your salary package through a flexible income plan;

  • A corporate culture where you are encouraged to share your views and opinions;

  • A flat organizational structure with close collaboration and communication with management and cross departments;

  • An extensive range of learning & development opportunities through our online learning platform;

  • The opportunity to further develop yourself and to be part of a great team at a Top employer in Belgium. Find out more about it here.

Interested ?

Please apply online. We are looking forward to talking to you!